I am David Hodge
Skills
Networking: Understanding and managing computer networks, including LAN, WAN, and network security.
Systems Administration: Managing and maintaining operating systems like Windows, Linux, or macOS.
Cybersecurity: Knowledge of protecting systems and data from digital attacks, threats, and unauthorized access.
Cloud Computing: Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud for deploying and managing services and infrastructure.
Problem Solving and Analytical Thinking: Ability to troubleshoot technical issues, optimize system performance, and implement IT solutions.
Project Management: Knowledge of coordinating IT projects, including software development, system upgrades, and technology integration.
About me
I am always looking for ways to improve or innovate the technology around me. Whether it be fixing broken technology such as iphones, macbook computers, and other devices to upgrading the already existing technology to make it better. I am always looking for ways to improve the technology.
I take pride on being able to help those around me with their technology needs. But also the ability to deliver the upmost customer service and satisfaction to the end user.
Technology advances each and every day so of course we need to grow with it. This being said, I am a firm believer the customer experience you provide to a client, should follow close or exceed that of the knowledge about the technology you are working with.
Resume
Prior Work Experience
Sumary
David Hodge
Innovative and deadline-driven Customer service and IT support technician
- Lubbock, TX
- (806) 310-5064
- [email protected]
Education
Business Administration & Information Technology/Energy Commerce
2023 - 2025
Rawls Business College, Texas Tech University, Lubbock, TX
I studied at Texas Tech University my Junior and Senior year of college.
Associate Arts & Business
2021 - 2023
Tarrant County College, Hurst, TX
I studied at Tarrant County College my Freshman and Sophomore year of college.
Professional Experience
IT Support Technician
2023 - Present
Southcrest Baptist Church, Lubbock, TX
- Demonstrated technical diagnostic skills alongside the lead Information Technology Specialist to keep up with technological systems at both Southcrest Baptist church and Southcrest Christian school campuses
- Resolved help desk tickets, used analytical skills to solve technical issues with computers, networking systems and the overall Information Technology Infrastructure of both campuses
Customer Service Representative
2021 - 2023
Sewell Automotive Companies, Grapevine, TX
- First point of contact/face of customer service for this establishment, provided a friendly and outgoing personal experience for customers
- Directed incoming customers end connected them with service advisors in order to expedite their time in the service department of a high end car dealership
- Managed a fleet of roughly 380 loan cars, exercised my problem solving abilities that included being organized and allowed for excellent customer service and leadership to clientele and associates
- Would write contracts for customers needing loan cars, thoroughly inspect our loan car fleet for any damages rendering them unsafe for customers and verify full coverage insurance and an active license to drive a motor vehicle
Services
The following are services I currently provide
Tickets Solved
Full Resolution Time
Hours of Support
Clients Helped
Portfolio
The following items I have sold or fixed
- All
- Sales
- Repair
- Tune Up/Cleaning & More
2018 Macbook Pro Sales
The 2018 15-inch Apple MacBook Pro features a high-resolution Retina display, powerful 8th-gen Intel Core i7 or i9 processors, and options for up to 32GB RAM and 4TB SSD storage. It includes a Radeon Pro GPU, 4 Thunderbolt 3 ports, a Touch Bar with Touch ID, and a butterfly keyboard. With True Tone technology and up to 10 hours of battery life, it's designed for high-performance tasks.
Computer Repair
I have extensive experience in performing board-level repairs and component replacements on MacBook Pro computers. I am skilled in diagnosing hardware issues, using diagnostic tools to repair logic boards, and resolving problems. My deep understanding of MacBook architecture ensures efficient and effective repairs.
2019 Macbook Pro Sales
The 2019 15-inch Apple MacBook Pro includes a Retina display with True Tone technology, 9th-gen Intel Core i7 or i9 processors, and options for up to 32GB RAM and 4TB SSD storage. It features a Radeon Pro Vega 20 or 560X GPU for enhanced graphics, along with 4 Thunderbolt 3 ports. The laptop also includes a Touch Bar with Touch ID and a refined butterfly keyboard, delivering up to 10 hours of battery life for demanding tasks.
Computer Diagnostic
I have strong diagnostic skills, with the ability to efficiently identify and troubleshoot complex hardware and software issues. Leveraging my analytical mindset and hands-on experience, I use diagnostic tools to pinpoint root causes, whether related to system malfunctions, connectivity problems, or performance bottlenecks. My methodical approach ensures quick, accurate solutions, minimizing downtime and optimizing system reliability.
Interior Tune Up/Cleaning
Cleaning dust from a laptop’s interior helps improve airflow, which prevents overheating and reduces fan noise. This, in turn, enhances performance, prolongs the lifespan of internal components, and prevents unexpected shutdowns. Keeping your laptop dust-free also helps maintain battery life and system stability, especially during intensive tasks. Regular cleaning ensures your device runs smoothly and efficiently.
Macbook Pro Lifespan
Apple computers typically last 5-7 years, with many still functional even as they age. However, as software demands increase, performance may decline, requiring repairs or upgrades. Refurbished Apple computers are a cost-effective option, offering thoroughly inspected and certified devices at a lower price than new models, providing a reliable alternative for budget-conscious users.
Software Level Cleaning
Deleting and reinstalling macOS can improve a Mac’s performance by clearing system clutter, removing unwanted files, and resolving software-related issues. It helps eliminate malware or corruption, restores stability, and provides a fresh start for the system. This process is also useful for troubleshooting or preparing the device for resale.
Exterior Tune Up/Cleaning
Cleaning the exterior of a laptop keeps it looking new, removes germs, and prevents dirt from entering ports and vents, which can affect performance. A clean exterior also ensures better airflow through vents, helping to maintain optimal cooling. Regular cleaning improves the laptop's appearance, hygiene, and longevity by keeping dust and debris away from sensitive areas.
Pricing
These prices are subject to change
IT Consulting/Diagnosis
$25.00/(hourly rate)
Software Install
$50.00 + (price of software)
Tune Up/Cleaning
$100.00 + (price of part)
Battery Replacement
$150.00 + (price of battery)
Malware Removal
$100.00 + (price of software)
Screen Replacement
$200.00 + (price of screen)
Frequently Asked Questions
I tend to get asked questions regarding my services and what I provide. Here are a few of the most common questions I get asked.
1. What do repairs cost?
Every issue is different and every repair follows closely, I have posted my flat rates on my website however to better answer this question I would recommend reaching out to me.
2. How long do repairs take?
Typically parts tend to only take roughly a week to come in from my reputable suppliers.
3. Is there any warranty on my repair?
Once a repair is complete you have 14 days to reach out with any concerns and I will warranty hardware related issues. (only of the part that was repaired)
4. What process do the refurbished Macbook computers you sell go through?
Here at Hodge Innovations, we strive to complete a thorough inspection of our products. This includes: Speakers, Camera, Keyboard, Inputs, Screen, Volume, Wi-Fi, Earphone, Microphone, Charging port, Battery, Trackpad, Fan, Bluetooth, Settings, Headphone Jack, Damage Free Screen, and USB Ports.
5. Do you repair any computer?
We specialize in Macbook repairs however, we are happy to service all computers.
Hollie Waltman
Satisfied Customer
David did an amazing job! Met with me the same day, his communication was clear and quick and described the computer spot on. He sat down and showed everything to me as well as help me set up my whole computer! 10/10
June Burks
Satisfied Customer
I highly recommend David as your go to computer professional. His computer knowledge, experience and diagnostic skills will have your problem solved quickly. David is very professional and a joy to work with. I will continue to use his service.
Bonnie Hill
Satisfied Customer
I was impressed with David's ability to be very prompt when he arrived at my home for an IT consultation. He kept my computer and information safe and secure and he even helped me understand how to use the Macbook I bought from him. He was thorough and didn't leave until he knew the job was done right the first time.
Pam Seiler
Satisfied Customer
I contacted David on a Saturday evening to see if he was available to fix some issues with my computer and printer. He came Sunday evening (a weekend no less) and, as in the past, he is always on time. While here, he not only fixed my computer, solved issues with my printer, and fixed major connectivity problems with my internet. During the process he rewired everything that had been left a mess by our internet provider. David is very professional, extremely knowledgeable, and he is ALWAYS willing to go above and beyond with his customer service attitude. After he finishes, he makes sure everything is put back in place and goes over exactly what he has done and patiently answers any further questions I might have. He is an EXCEPTIONAL young man and highly recommended for any service that requires his expertise.
Kahrl Groth
Satisfied Customer
I highly recommend this business! The customer service David provides is second to none and his job quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with Davids professionalism and skill.
Contact
For questions or concerns please feel free to reach out